Featured Projects
Site Reliability Engineering and Infrastructure Solutions
AI-Assisted Knowledge Base for Geneos Monitoring
Intelligent Support Solution with ML-Powered Insights
Built a custom AI-powered internal knowledge base for Geneos support scenarios using Python, Flask, MongoDB, and SentenceTransformers, integrated with local Ollama API. Enables real-time retrieval of historical Geneos alerts and configuration solutions, significantly reducing time to resolution.
🚀 Key Features
- Real-time retrieval of historical Geneos alerts and solutions
- AI-powered semantic search using SentenceTransformers
- Integration with local Ollama API for enhanced responses
- Automated solution recommendation based on alert patterns
- Improved onboarding process for new team members
- Centralized knowledge repository with ML categorization
ITRS Analytics on Kubernetes (POC)
Cloud-Native Analytics with ML-Powered Insights
Deployed and tested ITRS Analytics in a containerized environment using Kubernetes, showcasing interactive dashboards and ML-powered insights over live Geneos data. Optimized deployment configurations for performance and compliance with financial monitoring requirements.
🔧 Technical Implementation
- Kubernetes cluster setup with HA control plane
- Containerized ITRS Analytics components
- Interactive dashboards with real-time Geneos data integration
- ML-powered insights and predictive analytics
- Performance optimization for financial compliance requirements
- Scalable deployment architecture for enterprise environments
3-Day Partner Enablement Training on ITRS Geneos
Comprehensive Virtual Training Program
Designed and delivered a comprehensive 3-day hands-on Geneos training course for partner consultants using Strigo virtual labs. Created reusable lab guides and scripts to standardize future training sessions, covering everything from basic concepts to advanced troubleshooting.
📚 Training Curriculum
- Geneos component overview and architecture fundamentals
- Installation from scratch in virtual lab environments
- Rule and probe creation with practical examples
- Advanced configuration patterns and best practices
- Real-world troubleshooting scenarios and case studies
- Interactive hands-on labs with immediate feedback
Multi-Client Financial Institution Support
Enterprise Banking & Finance NOC Operations
Successfully supported multiple tier-1 financial institutions simultaneously, including Bank Of America, Sands Group, Citi Bank, CLSA Hong Kong, Standard Chartered Bank, and NSE India, as part of a 24/7 Managed Services NOC team. Built standardized procedures for alert handling and incident resolution.
🔧 Service Capabilities
- 24/7 NOC operations for mission-critical financial infrastructure
- ITRS Geneos monitoring across multiple banking environments
- Standardized incident management and escalation procedures
- Multi-client ticket generation and resolution workflows
- SLA compliance monitoring and quarterly performance reviews
- Cross-timezone collaboration with Singapore and Mumbai teams
Geneos Upgrade & Configuration Projects
Enterprise Environment Modernization
Executed multiple Geneos environment upgrades for enterprise clients, following structured change processes. Led configuration overhauls to support new application components and enhanced monitoring coverage, in close collaboration with client stakeholders across financial institutions.
📋 Project Scope
- Structured Geneos environment upgrades following ITIL processes
- Configuration overhauls for new application component support
- Enhanced monitoring coverage and rule optimization
- Close collaboration with client stakeholders and technical teams
- Change management documentation and approval workflows
- Post-implementation validation and performance monitoring
Enterprise Cloud Migration & Optimization
Multi-Cloud Strategy Implementation
Led complex enterprise cloud migration projects from on-premises to multi-cloud environments, focusing on AWS, Azure, and hybrid solutions. Achieved significant cost optimization while improving performance and scalability.
🚀 Migration Scope
- Assessment and migration planning
- Application re-architecting for cloud-native
- Data migration with zero downtime
- Security and compliance implementation
- Cost optimization and resource rightsizing
- Performance monitoring and optimization
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